Your account manager works with numerous internal and external teams to take care of all the logistical challenges of your charter, from the pre-flight set-up to the post-flight inspection. These services include:
Charter set-up: We will work with the airline, handling agent and airport authorities to finalise every detail, from permit applications and passenger manifests to onboard catering and branding.
Flight representation: Your account manager will ensure everything runs smoothly on the day and can accommodate late alterations like last-minute passenger name changes. We also organise flight reps who will ensure your aircraft is set up to your specifications and leaves in a timely manner.
Post-flight reporting: After each flight, you will receive a post-flight report that details all aspects of your flight. We will follow up on any queries that may arise.
Customer experience feedback: We have a dedicated team of Customer Experience executives who can call you after every flight to gather feedback. They investigate any issues that may have arisen to ensure any improvements are implemented on your next flight with us.